How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

What is your return policy?

Returns may be requested within 30 days of receiving your order. Email contact@phraseloom.shop with your order details to start a return. Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, you are responsible for return shipping and must use a tracked service. Items must meet the policy’s eligibility conditions, and no restocking fee is specified. Read the return and refund policy.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Can I cancel or change my order?

If mandatory consumer-protection laws apply, customers in the European Union and United Kingdom may have the right to cancel an online order within 14 days after receiving it, without providing a reason.