• LED pillar-style decorative candles.
• Flameless operation does not involve lighting a wick.
• Photographs show different candle arrangements for styling.
• Exact candle quantity and dimensions require confirmation before ordering.

Product photos are reference images. Confirm the selected model, dimensions, colors, and package contents with our team before ordering if they are not specified. Image arrangements do not establish the quantity supplied.

Arrange on a suitable mantel, shelf, or dining display to create a cozy seasonal setting. This is decorative lighting, not a heat source.

Candle quantity, dimensions, exterior material, light effects, power source, remote control, and timer availability depend on the selected set.

Need an exact specification before ordering? Email Contact@phraseloom.shop with the product name. Do not assume accessories, batteries, adapters, or mounting hardware are included unless expressly listed. Photos may show styling props that are not included.

Follow the supplied operating instructions. If battery powered, use the specified batteries and keep battery compartments secure and out of children’s reach.

Follow all supplied instructions and warnings. Decorative items are not toys. For electrical models, use only the specified power supply, stop using damaged components, and disconnect power before installation or cleaning. Outdoor use requires an explicit manufacturer rating.

• Standard shipping: Free to supported destinations.
• Estimated delivery: 8–10 business days, subject to product availability and any separately stated processing or preorder time.
• Destinations: Europe, the USA, Canada, and the UK; availability is confirmed at checkout.
• Tracking: Provided for every order once available after dispatch.
• Optional insured shipping: €9.99 where offered. Contact us for coverage terms.

Delivery estimates are not guaranteed arrival dates. Insured shipping does not guarantee faster delivery or reduce your existing consumer rights.

Read our shipping policy →

Request a return within 30 days after delivery by contacting Contact@phraseloom.shop. Under our voluntary policy, carefully tested items may qualify if they remain like new, complete, and working.

• Contact us before sending anything; we provide the correct return address and instructions.
• Customers pay tracked return shipping for change-of-mind returns and must provide the tracking number.
• Approved refunds normally go to the original payment method within 10 business days after the returned item arrives, subject to applicable legal deadlines.
• Your bank or payment provider may need additional processing time.
• To choose a different item, arrange the return and place a separate order.

For damaged, defective, or incorrect items, send your order number and a description of the issue. Photos may help us assess it. Your statutory rights remain unaffected.

Read our return and refund policy →

Our optional additional warranty offers the first month free, followed by €10 per year. Contact Contact@phraseloom.shop to confirm this product’s eligibility, coverage, exclusions, start date, enrolment, renewal, cancellation, and claim terms before purchasing.

This optional warranty does not replace your statutory rights. You do not need to buy it to exercise your rights concerning faulty goods.

Cards, PayPal, and Klarna are offered where available. Checkout shows your eligible payment options. Klarna is subject to eligibility.

Email: Contact@phraseloom.shop
Support: Every day, 09:00–19:00 German local time. You can email anytime.

For order enquiries, include your order number. For product advice, tell us which item you are considering.